![]() The combination of illness and insecurity almost always produces fear. In most cases, these patients’ behavior has everything to do with fear that they won’t get what they need. Trust is a big issue in medicine both you and your staff need to show your patients that they can depend on your practice to help them.Įncourage your staff to not take the patient’s anger personally. This is essential to keeping professional integrity – yours and your staff’s – intact. Make sure your staff follows up with the patient. If the problem can’t immediately be resolved, have your staff assure the patient that he or she will see to it that the problem is addressed and will notify the patient of the outcome. Have the staff person explain that he or she is listening, is concerned about the patient’s problem and will do everything that he or she reasonably can to help. Once the patient has calmed down, your staff member should assure the patient. So train your staff to take a deep breath, step back and listen, encouraging them to avoid the temptation to match the patient’s anger with their own. Intervene too soon and the patient may become even angrier because of the interruption. Only after the patient has said his or her piece is he or she likely to be open to anything your staff may suggest. They should let the irate patient get his or her story out and blow off steam. NO- Newrizons automatically refuses any checks issued after the reported loss date that were not authorized by you.Train your staff to listen first.I closed my checking account as directed, am I still liable for bad checks? It is a great idea to protect your personal information like a PIN to help protect yourself from fraud. Fraud is often committed by close friends, family and co-workers. What if I think there is fraud on my account? In order for Newrizons to pursue legal actions to protect your account and money filing a police report is required. In general, you have some liability until you report the card as stolen or fraudulent activity. YES- It is very important that you monitor your account activity to confirm that no other theft occurred.Īm I liable for purchases made with my stolen card?.I ordered a new card do I need to do anything else? YES- You will need to change the account number for every auto payment you have when your Newrizons account or Debit card number changes.This takes 10-20 business and a fee may apply. The person who wrote you the check might be able to be reimbursed by their bank or credit union and write you a new check. Next, tell the person who wrote you the check. YES- A new card with a different number will be ordered. What can I do Contact your bank or credit union right away to tell them about the situation.NO- If you lost your debit/credit card.Ĭan I Get a Replacement Card if my Debit card is lost or stolen?.We may need this information later if additional charges are made against your account. ![]() ![]() Record the case number and the name of the officer who took your report. If they were stolen, report the loss to the local police department to best protect you from fraud. We’ll figure that out together including order new checks if that’s best for you. Stop Pays on some or all of your checks may be best or closing your checking account completely and opening a new checking account with a different number. We’ll get back to you as fast as we can and not later than the next business day. Here’s what to do as soon as you discover you they’re gone.Īlways call Newrizons. ![]() Losing your checkbook can be very stressful. Newrizons will open a new account or simply order new cards with different numbers for you whichever is the best to protect you. If it was stolen, report the loss to the local police department to best protect you from fraud. For Debit Cards, Call 80 to block all activity. Next, if we’re closed, For Credit Cards, Call 80 to block all activity. We’ll get back to you the next business day. Here’s what to do as soon as you discover you don’t have your card. Losing or having Debit or VISA cards stolen can be very scary for anyone. Lost or stolen Debit, Credit Card, or Checkbook
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