We love shopping there and we loved using the app, but not the past couple of weeks. Especially with the pandemic, people (including us) are using the touchless pay features more and more, and with the app down, this is no longer an option. Why do scheduled maintenance (yes, that’s a *guess* but probably a good one, since it happened to weeks in a row at the same time) during peak shopping hours? And if it’s not scheduled maintenance then Publix needs to check into why their app is crashing each week. I went to the online contact form and it says “Sorry our system is temporarily offline’”. This week, we have to rely on our rusty, middle-aged brains to remember. Last week we got lucky I could access it and snapshot & email it to him. Today marks two weeks in a row that he cannot access the app for the grocery list (list will not open, nor will the ‘weekly ad’ section and the ‘search’ function doesn’t work ). My husband does our shopping on Sundays after he goes to church. Thank you for shopping at Publix! -Kaitlynn We are aware of the issue and our development team is actively working on a resolution. Thank you for taking the time to update your review! We are sorry to hear things aren’t running smoothly on the app. There are many, many more coupons on my list than items I actually need to purchase so I have to scroll and scroll to find what I need to buy, and several times have missed items. But the WORST, is a recent update that has taken away the button to filter out digital coupons. Also when adding items to the list there is no indication after you type the item that it has been added, so I often add the same item multiple times. It has some bugs, like the produce, deli and bakery are always at the bottom of the list even though they are the first section of every store I shop and there is no way to reorder the aisles myself. I started using the Publix list function a few months ago. I used Grocery IQ, which was the best when it existed. I’ve used the app for quite a while, but never the list function. Update: Thank you for bringing back the Coupon On/Off button on the List function! Maybe some of the other issues will get fixed soon, too. Use the barcode scanner to scan and add items to your shopping list. Add items to your shopping list, including sale items, coupons, favorites, and items from your purchase history. Create, save, and access shopping lists and see aisle locations. Search for products and see related information, including sales, coupons, and in-store pickup availability. Choose an ordering service: delivery, in-store pickup, or curbside pickup. Reorder your favorites with a few taps on your phone. You can order custom cakes and platters, too. Order custom subs, sliced meats, or cheeses and we’ll have them ready for you. Pay and automatically redeem your digital coupons in store at checkout. Browse our weekly ads, clip digital coupons, and search for deals by category. We’ve designed our app to help you save money and time, whether you’re looking for deals on items you actually buy or ordering your favorite ham and cheese sub-we’ll even remember the pickles! To get the most out of our app, join Club Publix and get hand-picked deals, surprise savings, sneak peeks, and other benefits just for being a member. Never miss a deal or a meal with the Publix app.
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